Privacy Policy

Last updated: January 1, 2025

At Hourglass Cosmetics (“we,” “us,” or “our”), your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from www.hourglasscosmetic.com (the “Site”), as well as your rights and choices regarding that information.

1. Information We Collect

We collect personal information that you provide directly to us, such as:

  • Contact details (name, email address, phone number, billing and shipping address)

  • Payment information (credit card number or payment details processed through Shopify Payments or other secure gateways)

  • Account information (username, password, and purchase history)

  • Communications (emails, customer support inquiries, feedback)

  • Marketing preferences (opt-ins for newsletters or promotional emails)

We also automatically collect certain information when you browse our Site, including:

  • Device information (browser type, IP address, operating system)

  • Usage data (pages visited, time spent on site, referral URLs)

  • Cookies and similar tracking technologies for analytics and advertising purposes.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you regarding your account or purchases

  • Provide customer support

  • Send marketing emails or promotions (only if you have opted in)

  • Improve our products, services, and website experience

  • Comply with legal obligations and prevent fraud.

3. Sharing Your Information

We may share your information with:

  • Shopify, our e-commerce platform, which helps us operate our online store

  • Payment processors for secure transaction handling

  • Shipping and logistics providers to deliver your purchases

  • Advertising and analytics partners (such as Google Ads, Meta, and other platforms) to measure performance and personalize content

  • Service providers who assist in website hosting, email delivery, and marketing automation.

We do not sell your personal information.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and pixels to:

  • Enable basic site functionality

  • Understand how visitors use our Site

  • Deliver targeted ads and measure their effectiveness

You can manage your cookie preferences through your browser settings or by using our cookie consent banner.

5. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your information

  • Opt out of marketing communications

  • Withdraw consent at any time

  • Lodge a complaint with your local data protection authority

To exercise these rights, please contact us at privacy@hourglasscosmetic.com.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law.

7. Security

We use reasonable technical and organizational safeguards to protect your personal data against loss, misuse, and unauthorized access. However, no online system can be guaranteed 100% secure.

8. International Data Transfers

As a global brand, we may transfer your information outside your country of residence, including to the United States, where data protection laws may differ. We ensure appropriate safeguards are in place.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.